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DOCSIS 1.0 enabled data over coax with a “best effort” service using a data request-grant methodology. DOCSIS 1.1 and subsequent specifications added guaranteed Quality of Service (QoS) by providing Unsolicited Grant Synchronization (UGS) which means that a cable modem does not have to send a data request in order to receive a bandwidth grant from the CMTS. The new UGS service is an enabling technology which has allowed cable operators to successfully deploy the highly revenue generating Voice-over-IP (VoIP) services. In the following sections I will illustrate the differences between best-effort (request-grant) and QoS (UGS) services.

In this blog I will address delay and jitter as they pertain to VoIP in a DOCSIS network.  Delay, jitter and packet loss are the three primary impairment in a VoIP network, but packet loss was addressed in my Troubleshooting DOCSIS – VoIP Impairments > Packet Loss blog. After packet loss, delay is the second [...]

In this blog I am going to digress for a moment from my standard DOCSIS 101 tutorial and spend a little time on DOCSIS troubleshooting basics, especially with respect to Voice-over-Internet Protocol (VoIP). I am doing this as due to many offline questions specific to this topic. Don’t worry, though I may start to inter-mix some troubleshooting blogs now and again, just check the DOCSIS 101 page to stay on top of the latest DOCSIS tutorial blogs.